Meridian IT Partnership

Customer announcement letter

The quality of our customer services and the ongoing support of our application is and always will be, our priority.  To ensure this can continue, we have entered into a Service Partnership Agreement with Meridian IT Ltd.

Meridian IT are a global services business.  Here in the UK, they specialise in IBM infrastructure and support of applications on running on IBM platforms.   We have worked closely with Meridian IT for many years and they are already familiar with our applications running on your IBM iSeries system.

A key part of any support partnership is the continuity of the people who deliver support today.  I can confirm that, as part of our new agreement with Meridian IT, the principal consultants supporting your application will not change.  They will be supported by additional technical consultants who will be able to assist them and improve the strength and depth of our support to you. 

The telephone numbers you ring and the way your support is handled will not change nor will your first point of contact within our service partnership agreement with Meridian IT.  

If you have any questions, queries or worries about our new support partnership with Meridian please do not hesitate to contact me personally.

Ian Hawkins – Managing Director